J.d. Power and Associates Initial Quality Rankings Show Improving Ford

Ford after experiencing some major setbacks for thesurvey there was yet another influential survey that
past few years not to mention its present problem inrevealed that Ford’s 2007 model vehicles are
terms of additional capital has begun showing signs ofnow in head-to-head with Toyota and Nissan models
turnaround. According to the initial quality rankingsin terms of quality.
conducted annually by J.D. Power and Associates,Industry observers are also taking notice of
five Ford models have taken the top spot in theirFord’s progress in relation to Toyota, which has
respective segments surpassing Toyota Motor Corp.obtain much attention especially now that it is the
Toyota for its part has dropped from placing first innew world’s biggest automaker passing General
eleven categories last year to three models in topMotors earlier this year.
spots this year.Peter Morici, University of Maryland economics
The Ford models that rank first in quality in theirprofessor said last month, “One should not
segments include the Mustang, Mercury, Milan, Lincolnassume that the horse race is over and Toyota has
MKZ, Lincoln Mark LT, and the Mazda MX-5 Miata.conquered all. Content and quality are emerging at
Porsche and Toyota’s Lexus took the first andFord. Look at their sedans and crossovers. Mark
second spots respectively just like last year. For thisFields is doing there what he did at Mazda.”
year four Ford brand has made it to the top 10 listFields has built its reputation at Ford after making
including the third place Lincoln; the Jaguar, Mercury,Mazda the producer of high quality Mazda strut
and Ford brands occupy sixth, eighth, and tenthmount a healthy and profitable unit. He also headed
positions respectively.Ford of Europe before being promoted to his current
According to Neil Oddes, J.D. Power’s director ofposition in 2005. It can be recalled that Fields was
product research and analysis, “Fourteen Fordappointed to help Ford to recover and to regain
Motor Co. models place in the top three in theirfinancial health especially in North America where its
respective segments — an achievementmarket share has been continuously dropping while
unmatched by any other corporation this year —losses mounted. In an effort to regain profitability the
which is a testament to the improvement in qualityautomaker has cut off more than 50,000 hourly and
for Ford … vehicle models and plants."salaried positions for the past two years closing in
General Motors Corporation has also tied with Toyotathe process 16 of its plants.
with three models also ranking first in their segmentsJ.D. Power’s survey has also awarded Ford’s
which include the Pontiac Grand Prix placing ahead ofWixom plant with best-quality performing plant
the Toyota Avalon in the large-car category.worldwide, the last time that J.D. Power has given
In the rankings of overall brands, all GM brands havesuch award was way back in 1999 and for this year
obtained below industry average however Buickit is a first that a North American plant was able to
placed highest in 14th place. Despite the fact thatproduce with vehicles possessing the fewest defects.
none of the vehicles made at either the FordThe Wixom plant, which made the Lincoln Town Car
Claycomo plant or General Motors Fairfax plant waswas shut down May 31 as part of Ford’s cutting
able to ranked first in their categories but somehowdown measures.
the Ford F-150 made at Claycomo has been able toFord’s Claycomo plant ranked third in productivity
obtain second place in the large pickup categoryamong all North American assembly plants in building
lagging behind the Chevrolet Silverado.the Ford Escape, Mazda Tribute Sport Utility Vehicles,
Mark Fields, Ford’s President of the Americasand the Mercury Mariner according to an annual study
said that J.D. Power recognition was inspiring but thatby Harbour Consulting of Troy, Mich. The F-150 that
doesn’t mean that the automaker will bethe plant produced has garnered second place in its
satisfied already. He said, “We will continue tosegment in productivity.
deliver even more high-quality products thatHarbour has also ranked GM Fairfax the fifth most
customers want."productive assembly plant in North America in terms
Ford’s turnaround program is showing remarkableof hours per vehicle.
results earlier this year. Aside from the J.D PowerJ.D.